Common questions.
Quick answers to the things people ask before placing a quote. If yours isn't here, drop us a line.
What's the minimum order for custom embroidered apparel?
Ten units total across the whole order. You can mix sizes and colours within a single garment style. Pricing scales further at 25, 50, 100 and 250+ unit tiers.
How long does custom embroidery take?
Two weeks from artwork signoff to dispatch as standard. Rush options on a case-by-case basis. Production happens in our Mckinnon office on industrial machines, no outsourcing.
How much does embroidery cost per shirt?
Embroidery is priced by real stitch count. Most chest logos run 6,000-10,000 stitches and cost between $9.92 and $16.60 per garment depending on your qty tier, plus a one-off $30 digitisation setup per design. Stock-library designs skip the setup fee.
What file formats do you accept for artwork?
PNG, JPG, SVG, AI, EPS or PDF. Vector formats embroider best. Your logo is auto-digitised through Wilcom and priced from the real stitch count in seconds.
Can I get embroidery on AS Colour blanks?
Yes - the catalogue is built on premium blanks, machine-embroidered in Melbourne. Pick a garment, drop your logo, see a stitch-true preview on the live canvas.
Do you do team uniforms and corporate apparel?
Yes - polos, tees, hoodies, jackets, caps, beanies, aprons, socks and bags. Bulk pricing kicks in at 10 units; deeper discounts at 25, 50, 100, 250 and 400+.
What's a typical stitch count for a logo?
A simple chest logo digitises to around 6,000-10,000 stitches. A back print or large badge runs 15,000-22,000. Designs over 22,000 add a flat $0.45 per extra 1,000 stitches on top.
Do you do print as well as embroidery?
No, embroidery only. Focusing on one craft delivers better outcomes than trying to do everything. If you need DTG or screen print our retail site can point you to a partner.
How do I pay for a wholesale order?
By card at checkout via Shopify. Production is queued as soon as payment clears. Larger accounts can request a Net invoice.
Is GST included in the quote?
The quote shows the subtotal ex GST, GST at 10%, and the total inc GST. You pay the total inc GST.
Do you store digitised logos for reorders?
Yes - we hold every digitised file on record for twelve months. Reorders skip the $30 digitisation setup. Saved designs surface in the design canvas when you sign in with the email used on the original order.
Where are you based and can I visit?
1/127 Mckinnon Road, Mckinnon VIC 3204. Mon-Wed 9-4, Thu-Fri by appointment. Email support@rkthreads.com or call 0437 094 461 first so we know to expect you.